globalcentara ProviderSM is for a practice that wants personalized service and award-winning practice management technology with their billing and collections partner. We pride ourselves in our highly experienced and tenured staff that knows how to respond to the needs of specialty practices.
While our technology is cutting edge, we continue to service our clients with reliable and traditional customer service. We don't feel a client should speak with someone in a call center to ask a question about their billing and collections. To us, medical billing inquiries are sensitive and should be one-on-one between our client and their dedicated Account Manager.
Service
Personalized Account Management
· Full service management of billing and collections by a tenured and specialized billing manager dedicated to you
· Daily billing, posting, collections
· Appeal and denial management
· Claims billing and preparation
· Payment posting and adjustments
· Secondary claims billing
· Accounts receivables, refunds processing and correspondence
Review and Recommendations
· Review of insurance payments/EOBs to insure proper payment
· Research and preparation of re-bills and appeals for underpaid and denied claims
· Error correction and recommendations for areas of improvement
Maintenance and Follow-up
· Patient account management
· Collection and management of patient-responsibility accounts, including mailed statements and letters
· Preparation of patient balances ready for placement with a collection agency
· Reconciliation of accounts to final adjudication with payors
Technology
Award-winning Technology
· Access globalcentara, our web-based award-winning practice management system easily over the internet
· Reduce no-shows, boost staff productivity, increase referrals and track practice activity with our appointment scheduler
Claim Submission
· Scrub claims: check coding and payment rules prior to billing claims via our intelligent built-in rules-based engine
· Increase first pass pay rate
Digital Dashboard and Reporting
· Make knowledgeable decisions about your practice with our digital dashboard. Key metrics are viewed easily as charts, graphs or trends.
· Generate standard and ad-hoc reports for denial management, adjustments and payments, financial management, productivity by physician and A/R aging analysis
