Global Healthcare Alliance’s approach to medical billing and collections outsourcing is centered on our corporate guiding principle: leadership through service. Whether providing our clients with the highest in technology capabilities or account management assistance, we ensure that service remains the fundamental core offering to our clients.
Asking A Question Should Not Be Triaged Through A Call Center
We believe a client’s questions about their billing and collections deserve immediate attention and should not get lost in a call center or logged as a help desk ticket. To us, medical billing inquiries are time-sensitive and should be addressed immediately. That is why Global provides a dedicated account manager for each client – a reliable and accessible contact who is highly familiar with the client’s practice. The account manager oversees a team of billing and collection experts to streamline the performance of our client’s daily billing, collections, EOB and payment posting- resulting in maximized revenue, decreased denials, and improved cash flow.
Our Outsourcing Solution Is Like Having an Extension of Your Office
globalcentara Provider SM truly enhances the revenue cycle. This accomplishment is due to our vast industry experience and comprehensive service offerings. We don’t expect our clients to work their denials or manage their patient collections. We provide that service. That’s what we do.
The value we bring to our clients is that we encompass all the necessary processes and people to improve practice performance. We realize the importance of knowing the status of each claim that goes out the door. That’s why our results are always available for review 24/7. Our Web-based practice management system and executive digital dashboard grants full access and transparency to the daily billing, posting and collections we provide our clients.
Not only are we a partner, we think of ourselves as a true extension to the practice.
We Invest In Our Clients and That Requires On-site Meetings
Our clients range from solo offices to large physician practices. No matter the size, we treat each client with the same attention to detail to learn the practice’s operations. Therefore, we are always on-site to conduct a full Operation Needs and Technology assessment prior to Go-Live, and we continue our onsite meetings throughout our partnership. Open communication and proactive approach is the key to our success.
To learn more about our inclusive service offerings contact us today.